Privacy Policy
At Glow Worm Primary Tuition we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our tutoring services.
1. What Information We Collect
We may collect the following personal information when you interact with our website or services:
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Parent/guardian name and contact details (email address, phone number)
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Child's first name, age, school year, and relevant learning needs (as provided by you)
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Booking and payment information (if applicable)
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Messages or enquiries you send us
We do not collect unnecessary information, and we do not knowingly collect any data directly from children.
2. How We Use Your Information
We only use your information to:
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Communicate with you about lessons, bookings or questions
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Deliver and tailor phonics lessons to meet your child's needs
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Provide progress updates (if requested)
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Process payments (if applicable)
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Improve our services
We do not sell or share your personal data with third parties for marketing.
3. How We Store and Protect Your Information
Your data is stored securely and is only accessible by authorised personnel. We use secure systems to protect your information and retain it only for as long as necessary to provide our services or meet legal obligations.
4. Third-Party Services
We may use trusted third party tools (like Zoom for lessons or a scheduling/payment service) to help deliver our services. These providers have their own privacy policies and are responsible for safeguarding you information on their platforms.
5. Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Ask for incorrect or outdated data to be corrected or deleted
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Withdraw consent at any time
6. Cookies
Our website may use basic cookies to help us understand how visitors use the site and to improve user experience. You can disable cookies in your browser settings if you prefer.
7. Contact Us
If you have any questions or concerns about your privacy or how we handle you data, please don't hesitate to get in touch.